Privacy Policy

CartoWall, in order to protect individual rights, especially in relation to automated processing and with the aim of being transparent with the User, has established a policy that includes all such processing, the purposes pursued by the latter, the legitimacy of the same and also the instruments available to the User to enable him to exercise his rights.

The navigation on this website implies the acceptance without reservation of the following provisions and conditions of use. The use of cookies will be accepted (see provision 2 for more details). If you do not agree, do not browse this website.


We may collect, store and use the following types of personal data:

  1. information about your computer and about your visits to and use of this website (including your IP address, geographic location, browser type, referral source, length of visit and number of pages viewed);

  2. information relating to any transactions entered into between you and us on or in connection with this website, including information relating to any purchase of our goods or services;

  3. information you provide to us when you register with us (including your full name, email address and climbing preferences); and

  4. any other information you choose to send us.


Personal data submitted via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  1. administer the website;

  2. improve your browsing experience by developing or customizing the website;

  3. allow the use of the services available on the website;

  4. send you the goods purchased through the website, and provide you with the services purchased through the website;

  5. send you statements and bills, and collect payments if you have ordered goods or services that are not free;

  6. send you general (non-marketing) commercial communications;

  7. send you e-mail notifications that you have specifically requested and e-mail invitations requested by other users;

  8. send you marketing communications relating to our business or to the business of carefully selected third parties that may be of interest to you (e.g. information about package tours to the climbing destinations you have listed as favorites or as destinations you wish to visit) by email if you have specifically agreed (you may inform us at any time if you no longer need marketing communications);

  9. provide third parties with statistical information about our users - but this information will not be used to identify any individual user;

  10. process inquiries and complaints made by or about you in connection with the Website.

When you submit content for publication on our website, we may publish the content and may attach your full name and a link to your profile page.

We will not provide your personal information to third parties for their direct marketing purposes without your express consent.


In addition to what is reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  1. to the extent required by law;

  2. in connection with any legal proceedings or possible legal proceedings;

  3. to establish, exercise or defend our legal rights (including providing information to third parties in order to prevent fraud and reduce credit risk);

Other than as specified in this privacy policy, we will not provide your information to third parties.


A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is sent back to the server each time the browser requests a page from the server. This allows the web server to identify and track the web browser.

We may use both "session" and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until they are deleted or reach a specified expiration date.

We may use third party web services to analyse the use of our website. These services generate statistical and other information on the use of the website through cookies, which are stored on the users' computers. The information generated in connection with our website is used to create reports on website usage.1

Most browsers allow you to decline cookies. This, however, will have a negative effect on the usability of many websites. Cookies are required on our website in order to log in.


We may store all personal information you provide to us on servers or other technology provided by trusted third-party providers or hosting partners2.

This information will be kept and managed with due confidentiality, applying the necessary computer security measures to prevent access or misuse of your data, its manipulation, deterioration or loss.

However, the User must bear in mind that the security of computer systems is never absolute. When personal data is provided over the Internet, such information may be collected without your consent and processed by unauthorized third parties. CartoWall declines any responsibility for the consequences of such acts could have for the User, if he or she voluntarily published the information.

You are responsible for maintaining the confidentiality of your password and user data. We will never ask you to provide us with your password.


The information we collect may be stored, processed and transferred between any of the countries in which we and our hosting partners operate.

If you are in the European Economic Area (EEA), the information you provide may be transferred to countries (including the United States) that do not have data protection laws equivalent to those in force in the EEA.

In addition, any content and personal information you submit for publication on the website may be published on the Internet and made available, via the Internet, worldwide.

You expressly agree to such transfers of personal information.


The updated version of this privacy policy is the only one applicable for the duration of the use of the website until there is no other version to replace it.

We may update this privacy policy from time to time by posting a new version on our website. You should check this page from time to time to ensure that you are happy with any changes.


The user is informed of the possibility of exercising his/her rights of access, rectification, cancellation and opposition. Each person also has the right to limit the processing of his or her personal data, the right to delete the transfer of personal data transmitted to the controller and the right to the portability of his or her data.

Unless the User communicates his/her will to the contrary, to the e-mail address support@cartowall.com, his/her data may be used, if applicable, for the sending of commercial information of CartoWall.

The data provided will be retained for as long as the business relationship is maintained or for the years necessary to comply with legal obligations.

The User is responsible for the accuracy of the information provided through this website, answering for the truthfulness of all data provided and will keep it updated to respond to a real situation, being responsible for false or inaccurate information provided and the damage, inconvenience and problems that may cause CartoWall or third parties.

You may access and exercise these rights by means of a signed written request that may be sent to the following e-mail address: support@cartowall.com.

These rights will be met within a period of 1 month, which may be extended to 2 months if the complexity of the application or the number of applications received so requires. This is without prejudice to the duty to retain certain data in accordance with the law and until the possible liabilities arising from any processing or, where applicable, from a contractual relationship, are extinguished.

In addition to the above, and in accordance with data protection regulations, users who so request have the possibility of organising the destination of their data after their death.

You may at any time instruct us not to process your personal data for marketing purposes.


The website contains links to other websites and integrated content from other websites. We are not responsible for the privacy policies or practices of third party websites.


If you have any questions about this privacy policy or the personal information we hold about you, please contact us via email at support@cartowall.com.

1 We currently use Google Analytics to analyze your use of our website. The data collected by Google is subject to Google's privacy policy.

2 We currently use the hosting and storage services provided by OVH.